A quote and order capture system called Industries Configure, Price, Quote (CPQ) is built natively and additively on the Salesforce platform. It makes it possible to configure product offers so that they are perfect for the customer. Industries CPQ, which is powered by underlying EPC product-service-resource (PSR) data, gives sales teams advanced order-capture and guided-selling capabilities so they can provide customers with the best-fit products and services through various channels.
| Configure | Price | Quote |
|---|---|---|
| Configure Bundles | Perform automatic calculations | Manage Quote lifecycle |
| Configure complex Products | Apply discounts | Create proposal documents |
| In context of commercial eligibility | Perform approvals | Perform quote approval |
| Convert quote to order |
Business Challenges of CPQ
Companies face a number of obstacles when attempting to use CPQ systems to boost sales, such as:
- Sales representatives frequently spend too much time creating quotes rather than submitting orders because legacy CRM and custom quoting systems take too long to produce quotes.
- Due to the numerous and complex products that businesses sell, there are thousands, sometimes even millions of SKUs (stock keeping units), which adds a great deal of complexity to CPQ systems.
- Companies struggle to provide consistent and accurate quotes across different channels even though they want to sell product offers based on the same product data through different channels, which leads to order fallout and lost business.
- Besides product availability and personal preferences, customers want quotes for best-fit products. Sales agents have found it challenging to gain access to contextual information within CPQ systems.
Businesses require the appropriate CPQ solution based on a shared product and service enterprise catalogue to address the main challenges.
Let’s see few challenges and their solution provided by Industries CPQ.
| Challenge | Solution |
| Accurately quote your clients | Ensure availability and serviceability of products in addition to customer eligibility. |
| Increase order capture efficiency | Maximize customer orders with guided quote configuration and order capture |
| Reduce order fallout | Enforce business rules to validate the configuration specified during order capture, minimizing the possibility of invalid orders. |
| Process improvement in sales | Provide flexible, configurable sales guidance based on your sales and approval processes and industry best practice |
| Get your product to market faster | Enable quick update of products and promotions in response to market changes. |
Industries CPQ : How Does It Solve CPQ Challenges ?
to be continue…
Hope this information helps you guys.
Cheers!!!
Mukul Sharma